About
SignTime is Apple's dedicated accessibility support service designed to help deaf and hard-of-hearing customers communicate with Apple Support through professional sign language interpreters via live video relay. Rather than navigating phone trees or text-based chat, users simply visit the SignTime webpage, click 'Connect with ASL Interpreter,' and grant browser access to their camera and microphone. Within moments, they are connected to a qualified interpreter who bridges the conversation between the user and an Apple Support representative in real time. The service supports nine sign languages: American Sign Language (ASL), Australian Sign Language (Auslan), British Sign Language (BSL), French Sign Language (LSF), German Sign Language (DGS), Italian Sign Language (LIS), Japanese Sign Language (JSL), Korean Sign Language (KSL), and Spanish Sign Language (LSE), making it accessible to a global audience of signing users. SignTime requires no app downloads or account creation — it runs entirely in a web browser, lowering the barrier to entry for users who need immediate assistance. After each session, users receive a brief survey to share feedback on their interpreter experience. The service is entirely free and represents Apple's commitment to accessible customer support for users with hearing disabilities. It is ideal for resolving hardware issues, software troubleshooting, warranty inquiries, and any other Apple product support needs.
Key Features
- Live Video Relay Interpretation: Users connect via live video to a professional sign language interpreter who communicates with Apple Support on their behalf in real time.
- Nine Sign Languages Supported: Supports ASL, Auslan, BSL, LSF, DGS, LIS, JSL, KSL, and LSE, enabling global accessibility for signing users.
- Browser-Based — No Installation Needed: Works directly in any modern web browser using the device's camera and microphone, with no app or plugin required.
- Direct Apple Support Access: Interpreters contact Apple Support directly during the session, providing a seamless support experience equivalent to phone or chat.
- Post-Session Feedback Survey: Users receive a brief survey after each session to rate interpreter quality and overall support experience.
Use Cases
- Deaf or hard-of-hearing Apple customers seeking technical support for iPhone, Mac, iPad, or other Apple devices through sign language.
- ASL or BSL users needing to resolve warranty claims, repair requests, or billing issues with Apple Support without using phone voice calls.
- Users in supported countries who prefer sign language communication over text chat when contacting Apple Support.
- Organizations assisting deaf employees who need to troubleshoot Apple business devices and require an accessible support channel.
- Accessibility coordinators evaluating enterprise Apple deployments who need to ensure compliant, barrier-free support options are available.
Pros
- Completely Free: SignTime is offered at no cost as part of Apple's accessibility commitment, with no subscription or fees.
- No Downloads or Setup: The entire service runs in a web browser, making it instantly accessible without installing any software.
- Broad Language Coverage: With nine supported sign languages, the service is available to signing users across multiple countries and regions.
Cons
- Apple Support Only: SignTime is exclusively for contacting Apple Support and cannot be used for other companies or services.
- Requires Camera and Microphone Access: Users must grant browser permissions for camera and microphone, which may be a barrier on shared or restricted devices.
- Limited to Supported Regions: Availability is tied to specific countries where Apple has launched the service, which may not cover all global markets.
Frequently Asked Questions
What is SignTime?
SignTime is a free video relay service from Apple that connects deaf and hard-of-hearing users with a live sign language interpreter, who then communicates with Apple Support on their behalf.
Which sign languages does SignTime support?
SignTime supports American Sign Language (ASL), Australian Sign Language (Auslan), British Sign Language (BSL), French Sign Language (LSF), German Sign Language (DGS), Italian Sign Language (LIS), Japanese Sign Language (JSL), Korean Sign Language (KSL), and Spanish Sign Language (LSE).
How do I start a SignTime session?
Visit the SignTime webpage for your country, click 'Connect with ASL Interpreter,' and allow your browser to access your camera and microphone. You will be connected to an interpreter shortly after.
Is SignTime free to use?
Yes, SignTime is completely free. It is provided by Apple as part of its accessibility services at no cost to the user.
What information is collected during a SignTime session?
Session-related data such as IP address, crash reports, and call time may be collected and used to provide the service and protect against fraudulent or illegal activity, in accordance with Apple's Privacy Policy.
