About
Spruce Health is an all-in-one healthcare communication platform designed to modernize how clinics, private practices, and healthcare professionals connect with patients and teammates. Trusted by over 25,000 healthcare providers across primary care, mental health, and other specialties, Spruce handles more than 500,000 patient interactions daily. The platform brings every communication channel together in one HIPAA-compliant environment. Providers can send secure messages with files and audio notes, conduct two-way SMS texting, transcribe voicemails, offer virtual video visits, send and receive e-faxes, and coordinate internally through individual and group team messaging with task assignment. Private notes allow staff to collaborate within patient conversations without breaking context. Spruce also supports clinical workflows with pre-visit questionnaire screening and integrated digital payments, helping practices reduce administrative burden and deliver a better patient experience. It runs seamlessly on web, iOS, and Android, making it easy for on-call providers to stay connected from anywhere. Whether you are a solo psychologist protecting client confidentiality, a busy multi-provider group managing high call volume, or a growing telehealth practice scaling without sacrificing care quality, Spruce adapts to your needs. It is particularly well-suited for small-to-mid-size practices that need enterprise-grade security without complex IT overhead. A 14-day free trial is available with no credit card required.
Key Features
- Secure Messaging: Send HIPAA-compliant messages, files, and audio notes to patients directly within the platform.
- Phone & Two-Way SMS: Make and receive calls, send two-way text messages, and automatically transcribe voicemails — all from within Spruce.
- Video Visits: Conduct secure telemedicine appointments from any device — phone, tablet, or desktop — without third-party software.
- E-Fax & Team Messaging: Send and receive digital faxes, plus coordinate with staff through group messaging and task assignment inside patient threads.
- Clinical Questionnaires & Digital Payments: Screen patients before appointments with built-in clinical intake forms and collect payments digitally within the same workflow.
Use Cases
- Primary care physicians securely messaging patients about lab results, prescriptions, and appointment follow-ups without using unsecured email or SMS.
- Mental health therapists and psychologists conducting HIPAA-compliant teletherapy video sessions and protecting client confidentiality in all communications.
- Busy clinics with high call volumes using Spruce's SMS and team messaging to reduce phone hold times and improve staff efficiency.
- On-call providers communicating with patients after hours from their mobile devices without exposing their personal phone numbers.
- Growing telehealth practices onboarding new patients with digital intake questionnaires, video visits, and integrated payment collection all in one workflow.
Pros
- True HIPAA Compliance Built In: Every channel — messaging, video, fax, SMS — is designed for HIPAA compliance from the ground up, reducing risk for providers.
- All Channels in One Place: Eliminates the need for multiple tools by unifying phone, messaging, video, fax, and team coordination in a single interface.
- Works for Any Practice Size: Scales from solo practitioners to large multi-provider groups without complex IT setup or infrastructure requirements.
- Mobile-First Flexibility: iOS and Android apps let on-call providers communicate with patients securely from anywhere, not just the office.
Cons
- Healthcare-Only Use Case: Spruce is purpose-built for healthcare, making it irrelevant for teams or businesses outside of clinical or wellness contexts.
- Cost for Solo Practitioners: Subscription pricing may feel significant for individual providers or very small practices with limited budgets.
- Limited AI or Automation Features: Spruce focuses on communication infrastructure rather than AI-powered automation, which may leave advanced workflow needs unmet.
Frequently Asked Questions
Is Spruce Health HIPAA compliant?
Yes. Spruce Health is built from the ground up to be HIPAA compliant across all communication channels, including messaging, video, SMS, phone, and e-fax.
Does Spruce Health offer a free trial?
Yes, Spruce offers a 14-day free trial with no credit card required. You can cancel at any time during or after the trial period.
What communication channels does Spruce support?
Spruce supports secure messaging, two-way SMS texting, voice calls with voicemail transcription, video visits, e-fax, and internal team messaging — all in one platform.
Can patients use Spruce for free?
Patients can communicate with their providers through Spruce for free by creating a patient account, making it easy for practices to offer Spruce-based communication without cost barriers for their patients.
What types of healthcare providers use Spruce Health?
Spruce is used across primary care, mental health, and other specialties including psychiatry, psychology, physical therapy, and more. It is suitable for solo practitioners, group practices, and larger clinical organizations.
