About
STAY is an all-in-one Guest Experience System built specifically for hotels, resorts, and boutique properties. It empowers hoteliers to boost revenue, streamline operations, and deliver a personalized, seamless experience to every guest — all through a branded digital platform. At its core, STAY offers a Guest App that showcases hotel services, a Corporate App for unified guest journeys, and an AI Concierge that provides instant, intelligent assistance around the clock. Guests can browse a digital hotel directory, make spa bookings, place mobile food and beverage orders, reserve restaurant tables, book cabanas, and explore local destination guides — all without friction or wait times. For operations teams, STAY provides a Task Manager to coordinate staff, Instant Feedback tools to capture guest satisfaction before check-out, and deep Analytics & Insights to support data-driven decisions. The platform covers every hotel area: F&B, Spa & Wellness, Sports & Animation, Front Desk, and Quality Management. STAY integrates with leading hotel tech tools and is suitable for resorts, city-center hotels, and boutique properties alike. It also offers a learning academy with certifications in Spa & Wellness management and Guest Satisfaction, helping hotel teams get the most out of the platform. STAY is ideal for hospitality businesses seeking to modernize the guest experience and drive upsell revenue.
Key Features
- AI Concierge: Provides guests with instant, intelligent assistance 24/7 through a conversational AI interface embedded in the guest app.
- Mobile Ordering & Reservations: Allows guests to order F&B, book restaurants, reserve spa slots, and secure cabanas directly from their smartphones with no wait times.
- Instant Feedback Collection: Captures real-time guest satisfaction data before checkout, enabling hotels to resolve issues proactively and protect their online reputation.
- Analytics & Insights Dashboard: Delivers actionable, data-driven insights across all hotel departments to help management optimize operations and increase revenue.
- Branded Guest & Corporate Apps: Offers fully branded mobile apps for both leisure guests and corporate travelers, unifying the entire guest journey in one digital experience.
Use Cases
- A resort enables guests to order poolside food and drinks via mobile app, reducing staff workload and improving guest satisfaction scores.
- A boutique hotel deploys the AI Concierge to answer common guest questions 24/7, freeing up front desk staff for higher-value interactions.
- A large hotel chain uses STAY's Instant Feedback tool to identify dissatisfied guests before checkout and resolve issues before they become negative online reviews.
- A spa director leverages STAY's Spa Booking System and analytics dashboard to optimize appointment scheduling and maximize treatment room revenue.
- A hotel group standardizes its digital guest experience across multiple properties using STAY's branded Corporate App, offering a consistent journey for frequent business travelers.
Pros
- Comprehensive All-in-One Platform: Covers every aspect of the guest journey — from check-in to check-out — eliminating the need for multiple disconnected tools.
- Revenue-Boosting Upselling Tools: Built-in upselling features for spa, F&B, cabanas, and services help hotels increase ancillary revenue effortlessly.
- Free to Get Started: Hotels can begin using STAY at no cost, making it accessible for boutique properties and larger resort chains alike.
- Strong Training & Certification Resources: The STAY Academy offers courses and professional certifications, ensuring hotel teams are fully equipped to maximize the platform.
Cons
- Hospitality-Specific Use Only: STAY is purpose-built for hotels and resorts, making it unsuitable for businesses outside the hospitality industry.
- Guest Adoption Dependency: The platform's full value depends on guests actively downloading and using the app, which may vary by property type and guest demographics.
- Advanced Features Likely Behind Paid Plans: While free to start, full access to premium features like AI Concierge and deep analytics likely requires a paid subscription.
Frequently Asked Questions
What types of hotels can use STAY?
STAY is designed for all hotel types, including large resorts, city-center hotels, and boutique properties. It offers tailored solutions for each property type.
Does STAY have an AI concierge feature?
Yes. STAY includes an AI Concierge that provides guests with instant, automated assistance directly through the guest app, reducing pressure on front desk staff.
How does STAY help increase hotel revenue?
STAY drives revenue through built-in upselling tools for spa, F&B, cabana bookings, and additional services, as well as a destination guide that promotes hotel offerings.
Does STAY integrate with other hotel management tools?
Yes, STAY integrates with leading hotel technology platforms and tools. You can view the full list of integrations on their website.
Is there a free plan available?
Yes, STAY offers a free entry point so hotels can get started without upfront costs. Premium features and advanced modules are available on paid plans.
