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About
Tines is an AI-powered orchestration and workflow automation platform designed specifically for security operations, IT, infrastructure, and engineering teams. At its core, Tines provides three major capabilities: a flexible no-code workflow builder called Storyboard, a universal AI copilot called Workbench, and powerful case management for tracking and resolving incidents. With Tines, teams can connect to virtually any tool that offers an API, enabling seamless integrations across the entire security and IT stack. Its drag-and-drop Storyboard makes it easy for both technical and non-technical users to build sophisticated automations, from threat intelligence enrichment to employee lifecycle management. The Workbench AI copilot allows teams to interact with their automated workflows conversationally, reducing manual effort further. The built-in case management system helps security analysts track incidents, measure SLA performance, and collaborate across teams. Tines also supports deploying intelligent agents that can autonomously act on behalf of teams, making it a strong fit for modern AI-driven security operations centers (SOCs). With certifications, guided learning paths, and a pre-built workflow library, Tines offers rapid time-to-value. It serves mid-market to enterprise organizations including MSSPs, federal agencies, and Fortune 500 companies. Reviews highlight its ease of use, flexibility, and unmatched customer support.
Key Features
- No-Code Workflow Builder (Storyboard): A visual drag-and-drop interface that lets security and IT teams build complex automations without writing code, reducing dependency on developers.
- Universal AI Copilot (Workbench): An AI-powered conversational interface that lets teams interact with workflows naturally, automating tasks like password resets, lookups, and incident responses via chat.
- Powerful Case Management: Built-in case management allows security teams to track incidents, monitor SLA compliance, measure time-to-detect and time-to-respond, and collaborate on resolutions in one place.
- Intelligent Agent Deployment: Teams can build and deploy AI agents that autonomously execute multi-step tasks across tools, enabling scalable and adaptive security and IT operations.
- Universal API Integrations: Tines connects to any tool that exposes an API, providing flexibility to integrate across the entire security and IT stack without vendor lock-in.
Use Cases
- Automating security incident detection, triage, and response workflows to reduce mean time to respond (MTTR) in a SOC.
- Streamlining IT operations tasks such as employee onboarding, password resets, and access provisioning without manual intervention.
- Orchestrating threat intelligence enrichment pipelines by connecting multiple security tools and automating data aggregation and analysis.
- Deploying AI agents that autonomously handle repetitive security and IT tasks, freeing analysts to focus on high-priority issues.
- Managing and tracking security cases with SLA enforcement, metrics dashboards, and cross-team collaboration built into the platform.
Pros
- Extremely Easy to Use: Rated 4.8/5 on G2, users consistently highlight Tines' intuitive, game-like interface that makes building automations accessible to analysts with no coding background.
- Rapid Time to Value: A pre-built workflow library, guided university learning paths, and professional services help teams go from onboarding to production automations quickly.
- Highly Flexible and Customizable: Unlike rigid SOAR platforms, Tines adapts to your workflows rather than forcing you into predefined templates, supporting a wide range of security and IT use cases.
- Exceptional Customer Support: Customers consistently cite Tines' support as a benchmark, with responsive teams and a strong Slack community backing every deployment.
Cons
- Security & IT Focused Niche: Tines is purpose-built for security and IT operations, which may make it less suitable for general-purpose business process automation outside those domains.
- Enterprise Pricing Can Be Costly: While a free tier exists, full-featured access with advanced agent capabilities and professional services is geared toward mid-market and enterprise budgets.
- Complex Workflows Require a Learning Curve: Although no-code, building highly sophisticated multi-step automations or custom agent logic still requires time to master Tines' concepts and best practices.
Frequently Asked Questions
What is Tines and what does it do?
Tines is an AI-powered, no-code workflow automation and orchestration platform designed for security and IT teams. It helps organizations connect their tools, automate repetitive processes, deploy AI agents, and manage incidents through a visual workflow builder and AI copilot.
Is Tines a SOAR platform?
Tines is often compared to SOAR (Security Orchestration, Automation and Response) platforms and can serve that function, but it is broader. It supports IT operations, infrastructure, and engineering automation in addition to security use cases, and is more flexible than traditional SOAR tools.
Does Tines require coding skills?
No. Tines is built for both technical and non-technical users. Its no-code Storyboard workflow builder uses a visual interface, and the Workbench AI copilot allows natural language interaction. Developers can also leverage APIs for advanced customization.
What tools does Tines integrate with?
Tines integrates with any tool that offers an API, giving teams virtually unlimited integration possibilities across their security and IT stack—from CrowdStrike and Okta to custom internal systems.
Does Tines offer a free plan?
Yes, Tines offers a free sign-up option. Teams can get started at no cost and scale up to paid plans that include additional capabilities such as advanced agent deployment, professional services, and enterprise-grade support.
