About
Kenect is a comprehensive AI-powered platform purpose-built for dealerships across automotive, RV, marine, powersports, and outdoor power equipment industries. It consolidates all customer communications and dealership operations into one intelligent hub, enabling businesses to drive revenue, streamline service lanes, and build a dominant online reputation. At its core, Kenect offers multi-channel text messaging — from 1-to-1 customer conversations and website WebChat to broadcast messaging reaching up to 1,000 contacts at once. The Voice AI feature acts as a 24/7 AI receptionist, ensuring no call goes unanswered. Engage AI automates outreach and responses across text and email, while Video Multi Point Inspection AI adds transparency to service interactions. Reputation management is a flagship capability: Kenect triggers review requests automatically via DMS, helps suppress negative reviews through private feedback workflows, enables real-time review responses, and showcases top reviews via a carousel widget. Customers report tripling their Google reviews within 90 days. On the revenue side, Text to Pay and Pay Over Time options let service advisors collect payments directly via text. A built-in Content Library and Social Media Publishing calendar round out the marketing suite. Managed services for reputation, social publishing, and lead conversations are also available for teams that prefer hands-off operation. Kenect is built for dealership operators, sales managers, and service directors who want a single AI-driven platform to replace fragmented tools and measurably grow revenue.
Key Features
- AI Voice Receptionist: Voice AI answers every inbound dealership call automatically, ensuring no lead or service inquiry goes unanswered around the clock.
- Multi-Channel Text Messaging: Send 1-to-1 texts, broadcast messages to up to 1,000 contacts, or let website visitors text you instantly via WebChat — all from one inbox.
- Automated Reputation Management: DMS-triggered review requests, private feedback workflows to suppress negative reviews, and real-time AI-assisted responses keep your Google rating strong.
- Text to Pay & Pay Over Time: Collect payments and offer financing plans directly through text messages, reducing friction in the service-to-payment process.
- DMS & CRM Integrations: Deep integrations with dozens of dealer management systems and CRMs enable automated triggers, synced customer data, and unified workflows.
Use Cases
- An automotive dealership uses Kenect's DMS-triggered review requests to triple its Google review count within 90 days, improving local search rankings and driving more walk-in traffic.
- A service department installs the WebChat 'Text Us' button on their website, increasing inbound leads by over 260% and reducing email response lag by communicating instantly via text.
- A service advisor uses Text to Pay to send a payment link at the end of a repair, allowing customers to pay from their phones and reducing time-at-the-counter friction.
- A busy RV dealership deploys the Voice AI receptionist to handle all after-hours calls, capturing leads and scheduling callbacks without any human staffing overhead.
- A marine dealership uses Broadcast Messaging to notify up to 1,000 customers at once about seasonal promotions, service specials, or new inventory arrivals directly via SMS.
Pros
- Dealership-Specific Design: Built exclusively for automotive, RV, marine, and powersports dealers, with features and integrations tailored to the industry's unique workflows.
- Proven Revenue Impact: Kenect customers report an average 6% revenue increase in the first 12 months and a 260%+ boost in website leads after adding a 'Text Us' button.
- Comprehensive All-in-One Platform: Replaces multiple point solutions by combining messaging, reputation management, payments, voice AI, and social publishing under one roof.
Cons
- Industry-Specific Scope: Kenect is purpose-built for dealerships, making it unsuitable for businesses outside automotive, RV, marine, or power equipment verticals.
- Requires Demo for Pricing: No self-serve sign-up or transparent pricing — prospective customers must request a demo, which can slow down the evaluation process.
Frequently Asked Questions
What types of dealerships does Kenect serve?
Kenect serves automotive, RV, marine, powersports, outdoor power equipment, and general equipment dealerships, with industry-specific workflows and OEM-level integrations.
How does Kenect integrate with my DMS or CRM?
Kenect has custom-built integrations with dozens of dealer management systems and CRMs. These integrations allow automated triggers — such as sending a review request when a repair order closes — and sync customer data bidirectionally.
How quickly can I expect to see more Google reviews?
Kenect customers typically triple their Google review volume within the first 90 days by automating review requests through DMS triggers and streamlining the response workflow.
What is Engage AI?
Engage AI is Kenect's automated outreach feature that sends proactive texts and emails to customers, and handles inbound responses intelligently — helping dealerships re-engage dormant leads and fill service lanes without manual effort.
Does Kenect offer managed services for smaller teams?
Yes. Kenect offers Managed Reputation, Managed Publishing, and Managed Conversations services where Kenect's own team handles review responses, social media posting, and lead follow-up on behalf of the dealership.
