About
SAP Concur is the industry-leading travel and expense (T&E) management suite trusted by organizations of all sizes worldwide. The platform brings together three core solutions—Concur Expense, Concur Travel, and Concur Invoice—into a single, connected system that gives finance, HR, and operations teams full control over company spend. Concur Expense auto-captures receipts, generates expense reports, and enforces spending policies in real time, eliminating manual data entry and reducing policy violations. Concur Travel features an agentic AI assistant trained on your company's travel policies, offering unmatched supplier content, flexible GDS integrations, and a user-friendly booking experience that prioritizes convenience, safety, and sustainability. Concur Invoice automates accounts payable workflows, prevents duplicate payments, and provides real-time visibility into cash flow. SAP Concur connects with 300+ pre-built integrations—including SAP, ADP, NetSuite, QuickBooks, and Xero—and offers open APIs for custom development needs. Built-in analytics and consultative intelligence deliver actionable data-driven insights for smarter financial decisions. Recognized as the #1 T&E solution on G2 and named an AI leader by IDC MarketScape across enterprise, midmarket, and small business segments, SAP Concur is ideal for finance leaders, HR teams, and IT administrators looking to automate spend management, ensure compliance, and drive cost control at scale.
Key Features
- AI-Powered Expense Management: Auto-captures receipts, auto-generates expense reports, and enforces spending policies instantly with intelligent automation.
- Agentic AI Travel Booking: An AI travel assistant trained on company policies that provides personalized booking options, unmatched supplier content, and flexible GDS integrations.
- Automated Accounts Payable: Concur Invoice automates the AP process end-to-end, preventing duplicate or erroneous payments and providing real-time cash flow visibility.
- 300+ Pre-Built Integrations: Connects seamlessly with SAP, ADP, NetSuite, QuickBooks, Xero, and hundreds more via pre-built connectors or custom open APIs.
- Data Insights & Analytics: Delivers consultative intelligence, budget tracking, and data delivery services to empower smarter financial decisions across the organization.
Use Cases
- A global enterprise automates employee expense reporting across multiple countries, enforcing regional spending policies and consolidating data into a single financial view.
- A mid-sized company uses Concur Travel to manage and book business trips within policy, leveraging the agentic AI assistant for personalized, compliant travel recommendations.
- A finance team implements Concur Invoice to eliminate manual AP processes, prevent duplicate vendor payments, and gain real-time cash flow reporting.
- An IT leader integrates SAP Concur with the company's ERP system via pre-built connectors, streamlining data flow between travel, expense, and accounting platforms.
- A healthcare organization uses SAP Concur's duty of care and compliance features to monitor employee travel risk and ensure regulatory adherence across its workforce.
Pros
- Industry-Leading Platform: Ranked #1 on G2 and recognized by IDC MarketScape as an AI leader across enterprise, midmarket, and small business T&E categories.
- All-in-One Spend Management: Combines expense, travel, and invoice management into a single unified platform, eliminating data silos and reducing administrative overhead.
- Extensive Integration Ecosystem: Works with 300+ popular business tools out of the box, plus open APIs for custom integrations, making it easy to fit into any existing tech stack.
- Scalable for Any Business Size: Offers tailored plans and support tiers (Essential, Advanced, Select Care) suitable for SMBs up to large global enterprises.
Cons
- Opaque Pricing: Pricing is not publicly listed and requires contacting sales, which can slow down evaluation for smaller teams or budget-conscious buyers.
- Steep Learning Curve: The breadth of features and configuration options can make initial setup and onboarding complex, particularly for small businesses without dedicated IT resources.
- Cost for Small Teams: The platform is priced for medium-to-large organizations; small teams may find the cost prohibitive relative to lighter-weight alternatives.
Frequently Asked Questions
What is SAP Concur used for?
SAP Concur is used to manage and automate business travel booking, employee expense reporting, and accounts payable processes. It helps companies control spending, enforce policies, and gain real-time financial visibility.
Does SAP Concur use AI?
Yes. SAP Concur incorporates agentic AI across its platform—including an AI travel assistant that understands company policies, intelligent expense capture, duplicate payment detection, and data-driven analytics.
What systems does SAP Concur integrate with?
SAP Concur offers 300+ pre-built integrations including SAP ERP, ADP, NetSuite, QuickBooks, Xero, and various GDS and TMC systems. It also provides open APIs for custom integrations.
Is SAP Concur suitable for small businesses?
SAP Concur offers plans aimed at smaller organizations and has a dedicated 'Getting Started' section for small businesses. However, its full feature set and pricing are primarily designed for mid-market and enterprise customers.
How does Concur Expense automate receipt management?
Concur Expense automatically captures receipts via mobile, email, or connected bank card feeds, then uses AI to extract data and populate expense reports—reducing manual entry and ensuring policy compliance.
