About
TimeTap is a fully-featured, enterprise-ready appointment scheduling software founded in 2006 and part of the SignUpGenius Companies family. It is designed for organizations that have outgrown basic scheduling tools and need robust customization, automation, and compliance capabilities. The platform supports multiple staff calendars, allowing organizations to manage all team members' availability from a single admin login while letting staff manage their own booking pages. Automated email and text messaging handles appointment reminders, follow-ups, and annual re-booking nudges — all fully customizable. A built-in lightweight CRM automatically creates client profiles and stores form data collected during booking. TimeTap also offers a waitlist tool for classes and group sessions that automatically notifies waitlisted clients when a seat opens. Its 2-way calendar sync with Google Calendar, Outlook, and Office 365 eliminates double bookings, while a Google Maps-powered travel time calculator adjusts availability between location-based appointments. For enterprise clients, TimeTap provides scalable API access, multi-location support, tiered accounts, SSO logins, zip code filters, and custom access permissions. The platform is HIPAA, GDPR, and AICPA/SOC2 compliant, making it suitable for healthcare, legal, and government use cases. Integrations include Salesforce, Square, iCal, and more, rounding out a comprehensive scheduling solution for demanding business environments.
Key Features
- Multi-Staff Calendar Management: Integrate all staff booking pages into a single scheduling site, with individual staff control and full admin visibility across the organization.
- Automated Email & SMS Messaging: Send fully customizable appointment reminders, follow-ups, and annual re-booking messages automatically — no manual outreach required.
- 2-Way Calendar Sync: Seamlessly syncs with Google Calendar, Outlook, and Office 365 to prevent double bookings without any manual calendar adjustments.
- Automated Waitlist Management: Automatically notifies waitlisted clients when a spot opens in a class or appointment, preventing lost revenue from cancellations.
- Enterprise Compliance & Security: Fully compliant with HIPAA, GDPR, and AICPA/SOC2 standards, with SSO logins, custom permissions, and security agreements for regulated industries.
Use Cases
- A healthcare clinic uses TimeTap to manage patient appointments across multiple providers, with HIPAA-compliant forms and automated reminders to reduce no-shows.
- A corporate enterprise integrates TimeTap with Salesforce and Outlook so sales reps can book client meetings that auto-sync to CRM records and team calendars.
- A fitness studio uses the waitlist feature to automatically fill cancelled class spots and keep revenue consistent without manual follow-up.
- A government agency deploys TimeTap with SSO logins and zip code filters to direct constituents to the nearest available service location.
- A consulting firm uses TimeTap's travel time calculator to schedule back-to-back on-site client visits with accurate buffer time between appointments.
Pros
- Highly Customizable: Custom booking flows, branded scheduling sites, and flexible booking forms make it adaptable to virtually any scheduling workflow.
- Enterprise-Ready Integrations: Native integrations with Salesforce, Office 365, Google Calendar, Square, and a scalable API support complex business ecosystems.
- Strong Compliance Coverage: HIPAA, GDPR, and SOC2 compliance makes it suitable for healthcare, government, and legal organizations with strict data requirements.
- Automation Reduces Admin Load: Waitlists, reminders, travel time calculations, and CRM data capture all run automatically, freeing staff from repetitive scheduling tasks.
Cons
- Steeper Learning Curve: The extensive customization options can be overwhelming for small teams or users seeking a simple out-of-the-box solution.
- Pricing Geared Toward Enterprises: Full-featured plans may be cost-prohibitive for freelancers or very small businesses compared to lighter scheduling tools.
- Demo Required for Full Evaluation: The emphasis on booking a demo before trying the platform can slow down initial evaluation for self-serve buyers.
Frequently Asked Questions
What industries is TimeTap best suited for?
TimeTap serves a wide range of industries including healthcare (HIPAA-compliant), education, government agencies, financial services, and any business with complex multi-staff scheduling needs.
Does TimeTap integrate with existing calendar tools?
Yes. TimeTap offers 2-way sync with Google Calendar, Outlook, Office 365, and iCal, ensuring your availability is always up to date across platforms.
Can TimeTap handle bookings for multiple locations or staff members?
Absolutely. TimeTap supports multiple locations, tiered accounts, and individual staff booking pages all managed from a single organizational login.
Is TimeTap compliant with data privacy regulations?
Yes. TimeTap is HIPAA, GDPR, and AICPA/SOC2 compliant, and offers security agreements and custom access permissions for regulated industries.
Does TimeTap have an API?
Yes, TimeTap provides a scalable API that allows businesses to integrate its scheduling functionality into their own applications and workflows.
