About
Vortech Pro is a field service dispatch and operations platform designed to give home service business owners Uber-style control over how jobs are assigned and managed. Unlike general-purpose tools that treat all technicians equally, Vortech Pro routes each new job to your highest-tier technicians first — Platinum techs see it immediately, and if they don't accept within 30 seconds, Gold techs are notified, followed by Silver. Specialist-only jobs can be restricted to hand-picked technicians, ensuring complex work never lands with the wrong person. From the office dashboard, a dispatcher can create a job in 15 seconds: enter customer details, service type, and notes, then tap Dispatch. Every online technician's live location is visible on a map updated every three seconds. Techs receive aggressive, unmissable push alerts on Android or iOS and can accept or reject jobs instantly. Once a job is complete, the technician enters the amount collected and the app automatically calculates their commission based on custom per-tech split agreements. Funds flow directly into the business owner's connected Stripe account — no intermediary. Job photo documentation is captured in-field and auto-deletes after 30 days. Revenue can be tracked by day, week, month, or year and exported as CSV. Vortech Pro also supports advance scheduling, direct in-app messaging, and enterprise-grade AES 256-bit data isolation per account. Plans start at $99/month with a 30-day free trial.
Key Features
- Tiered Job Dispatch: Routes every new job to Platinum techs first, cascading to Gold then Silver if not accepted within 30-second windows — ensuring top performers get priority leads.
- Live GPS Tracking: Displays every online technician's exact location on a real-time map refreshed every 3 seconds, giving office managers full visibility of their field team.
- Automated Payout Splits: Calculates each technician's commission automatically on job completion based on custom per-tech split agreements, with transparent earning reports.
- In-Field Credit Card Payments: Technicians charge customers on-site via a connected Stripe account; funds go directly to the business with no intermediary.
- Job Photo Documentation: Techs snap a completion photo that appears instantly on the office job card; images auto-delete after 30 days for streamlined record-keeping.
Use Cases
- A locksmith business owner dispatches emergency lockout calls to their most experienced techs first, reducing no-shows and improving customer satisfaction.
- A garage door repair company with 10+ technicians uses tiered routing to protect specialist jobs (spring replacements, opener installations) from being accepted by less-qualified staff.
- An office manager tracks all field technicians on a live GPS map during peak hours to re-route jobs dynamically and minimize drive time.
- A home services operator automates end-of-job payroll calculations by configuring custom commission splits per tech, eliminating manual spreadsheet reconciliation.
- A growing field service startup onboards new Silver-tier hires gradually, giving them overflow work while preserving premium leads for their proven Platinum technicians.
Pros
- Best-Tech-First Routing: Unlike competitors that dispatch randomly, Vortech Pro's tiered system consistently sends high-value jobs to your most reliable closers, improving conversion rates.
- Fast Setup — Live in 5 Minutes: No lengthy onboarding or months of deployment; the platform is designed to be operational almost immediately with a minimal learning curve for dispatchers.
- Direct Stripe Integration: Revenue flows straight into the owner's Stripe account with no middleman, along with full financial reporting and CSV export.
- Mobile-First Technician App: Built specifically for field workers on Android and iOS with an intuitive Uber-style interface, reducing friction for tech adoption.
Cons
- Starts at $99/Month: The entry price may be steep for solo operators or very small teams who don't yet have multiple technician tiers to manage.
- Stripe Dependency: In-field payment processing requires a Stripe account; businesses using other payment processors or cash-heavy workflows may find this limiting.
- Niche Platform Focus: Designed specifically for field service trades like locksmiths and garage door technicians — less suitable for broader service industries with different dispatch needs.
Frequently Asked Questions
How does Vortech Pro's tiered dispatch system work?
When a job is created, it's sent to your Platinum-tier technicians first. If none accept within 30 seconds, Gold techs are notified. After another 30 seconds, Silver techs receive the alert. Specialist-tagged jobs bypass this flow and go only to designated specialists.
Is there a free trial?
Yes. Vortech Pro offers a 30-day free trial. Paid plans start at $99/month and include free updates forever.
How do in-field payments work?
You connect your Stripe account once during setup. Technicians can then process credit card payments on-site, and funds go directly into your Stripe account — Vortech Pro does not act as an intermediary.
Can I set different commission rates for each technician?
Yes. Vortech Pro supports custom commission splits per technician. The app automatically calculates each tech's payout when a job is marked complete, and techs can view their own earnings transparently.
What devices does Vortech Pro support?
The office dashboard runs in a web browser, while technicians use a dedicated mobile app available on both Android and iOS. The tech-facing interface is purpose-built for field use, not adapted from a desktop layout.
