About
Anny is a comprehensive scheduling and practice management solution designed specifically for veterinary clinics and hospitals. Unlike generic booking tools, Anny incorporates intelligent triage logic that guides pet owners through a structured booking flow — filtering by animal type, location, urgency, and reason for visit — to automatically route them to the correct appointment type, duration, and staff member via round-robin assignment. The platform goes beyond simple calendar management by enabling complex resource coordination: operating rooms, diagnostic equipment (X-ray, monitoring), and qualified assistance can all be linked to specific appointment types, ensuring nothing is double-booked and that procedures are only scheduled when all required resources are available simultaneously. Anny also supports customer relationship management features, including secure pet owner portals with animal profiles, vaccination schedules, and medication histories. Automated recall campaigns and reminders help practices maintain important health intervals while driving repeat bookings. Memberships, subscriptions, and multi-ticket packages make recurring treatments easy to manage. To reduce no-shows, Anny supports upfront payments, cancellation policies, digital consent forms, and QR-code-based check-ins. An automated waitlist fills cancellations instantly. With shift planning, calendar sync, and cross-location visibility, Anny gives veterinary teams full planning confidence and transparency — freeing up time for patient care instead of coordination overhead. A 14-day free trial is available with no credit card required.
Key Features
- Smart Triage & Online Booking: Guides pet owners through species, urgency, and reason-for-visit filters to automatically assign the correct appointment type, duration, buffer time, and staff member.
- Resource & OR Planning: Links operating rooms, diagnostic equipment, and qualified assistance to specific appointment types so procedures can only be booked when all required resources are simultaneously available.
- Customer Portal & Recall Campaigns: Secure pet owner logins with animal profiles, vaccination and medication schedules, and automated reminders for follow-ups and health intervals.
- No-Show Reduction & Payments: Supports upfront and advance payments, cancellation policies, digital consent forms, QR check-ins, and an automated waitlist to fill cancellations instantly.
- Memberships, Subscriptions & Multi-Tickets: Plan recurring treatments with subscription packages, vaccination series, and multi-visit tickets that can be managed across locations.
Use Cases
- A veterinary clinic uses Anny's triage booking flow to route dog and cat owners to different appointment durations and rooms, eliminating mismatched bookings and reducing front-desk call volume by over 50%.
- A multi-location veterinary hospital links its two operating rooms and anesthesia monitoring equipment to surgical appointment types, ensuring procedures are never scheduled without all required resources available.
- A small animal practice sets up automated recall campaigns so pet owners receive timely reminders for annual vaccinations, boosting repeat visit rates and revenue without any manual staff effort.
- A veterinary group offers subscription wellness plans through Anny's membership feature, allowing pet owners to pre-purchase annual checkups and vaccination series at a discounted rate.
- A busy clinic reduces no-shows by requiring a deposit at online booking time and uses QR-code check-ins to speed up reception, cutting average wait times and improving throughput during peak hours.
Pros
- Veterinary-Specific Triage Logic: Built-in rules for animal type, urgency, and reason for visit mean practices don't need to configure complex workarounds — it's purpose-built for the specialty.
- End-to-End Resource Coordination: Rare ability to link physical rooms and equipment to bookings prevents double-booking of OR time and diagnostic tools, reducing costly downtime.
- Reduces Administrative Phone Load: Self-service online booking with automated reminders and recall campaigns significantly cuts inbound call volume and manual follow-up tasks.
Cons
- Niche Focus Limits General Use: Purpose-built for veterinary practices, so clinics in other medical specialties or non-healthcare businesses would need a different solution.
- Pricing Not Publicly Transparent: Full pricing details are not disclosed on the page; practices need to contact sales or start a trial to understand costs at scale.
Frequently Asked Questions
Is Anny free to use?
Anny offers a 14-day free trial with no credit card required. After the trial, a paid subscription is needed to continue using the platform.
How does the triage feature work?
When a pet owner books online, they are guided through filters for animal species, location, urgency, and reason for visit. Anny's rules engine then automatically selects the correct appointment type, duration, buffers, pricing, and assigns the right staff member via round-robin logic.
Can Anny handle operating room and equipment scheduling?
Yes. You can link specific resources — such as an OR, X-ray machine, or monitoring equipment — to appointment types. Anny ensures those resources are only available for booking when they are all free simultaneously, preventing conflicts.
Does Anny support multiple clinic locations?
Yes. Anny provides a cross-location view of services, staff availability, and appointments, making it suitable for veterinary groups or practices operating across multiple sites.
How does Anny help reduce no-shows?
Anny reduces no-shows through upfront and advance payment requirements, automated appointment reminders, clear cancellation policies, digital consent forms, and an automated waitlist that fills freed-up slots immediately.
