About
Diligent Moxi is an AI-powered robotic assistant built specifically for hospital environments. Developed by Diligent Robotics, Moxi autonomously navigates hospital hallways to pick up and deliver medications, laboratory specimens, supplies, and equipment — tasks that traditionally consume up to 30% of a healthcare worker's day. Moxi integrates seamlessly with clinical programs such as Meds-to-Beds to support on-time patient discharges and better care outcomes. Health systems that have deployed Moxi report dramatic time savings: UTMB Angleton Danbury tracked 9,900+ lab deliveries, Mary Washington Healthcare recovered over 595 days of nurse time, and Shannon Health's pharmacy saved more than 6,350 staff hours. Beyond operational efficiency, Moxi helps hospitals address critical labor shortages by taking over non-clinical running tasks, enabling staff to concentrate on direct patient care. The robot features a friendly, humanoid design — greeting patients with a wave and heart-eyes expression — which has proven to delight patients, families, and clinical teams alike. Diligent's implementation approach includes clinical and operations experts who help health systems streamline workflows, reduce costs, and unlock new revenue opportunities such as centralized telemetry management. Moxi fleets operate securely and reliably 24/7 with a streamlined onboarding process.
Key Features
- Autonomous Medication & Supply Delivery: Moxi independently navigates hospital floors to pick up and deliver medications, lab specimens, and supplies without human guidance.
- Meds-to-Beds Clinical Integration: Integrates directly into clinical programs like Meds-to-Beds to support on-time patient discharges and improve care outcomes.
- 24/7 Reliable Operations: Moxi fleets operate around the clock with secure, consistent deliveries that measurably reduce bottlenecks in hospital logistics.
- Staff Shortage Mitigation: Works with Diligent's clinical and operations experts to streamline workflows, reduce costs, and open new capacity amid healthcare labor shortages.
- Patient-Friendly Design: Moxi's friendly, expressive design—complete with a wave and heart-eyes display—delights patients and families as it moves through hallways.
Use Cases
- Automating medication delivery from pharmacy to nursing units to free pharmacists and nurses from manual transport runs.
- Transporting lab specimens from patient rooms to the laboratory to speed up diagnostic turnaround times.
- Supporting Meds-to-Beds discharge programs by ensuring medications reach patients on time for on-schedule discharges.
- Reducing logistics-related burnout for nursing staff by handling the 30% of their day spent on routine supply runs.
- Addressing clinical labor shortages by deploying a robot fleet to cover non-clinical runner roles in large health systems.
Pros
- Proven Time Savings at Scale: Health systems report thousands of recovered staff hours and hundreds of thousands of completed deliveries, demonstrating clear, measurable ROI.
- Improves Staff Satisfaction & Retention: By eliminating repetitive logistical runs, Moxi lets nurses focus on the bedside care they trained for, improving morale and reducing burnout.
- Seamless Clinical Integration: Moxi fits into existing hospital workflows and clinical programs with expert onboarding support from Diligent's operations team.
- Positive Patient Experience: The robot's friendly personality and interactive gestures create a unique, uplifting experience for patients and visitors.
Cons
- Enterprise Pricing with No Public Rates: Moxi requires a demo and custom quote; there is no self-serve or transparent pricing, making it inaccessible to smaller facilities.
- Physical Infrastructure Requirements: Deploying a robot fleet may require facility assessments, elevator integrations, and workflow changes that add implementation complexity.
- Limited to In-Hospital Physical Tasks: Moxi handles logistical delivery tasks only; it does not address administrative, diagnostic, or documentation workflows.
Frequently Asked Questions
What tasks does Moxi perform in a hospital?
Moxi fetches and delivers medications, laboratory samples, supplies, and equipment throughout the hospital. It handles the routine logistical runs that typically take nurses away from patient care.
How does Moxi navigate the hospital?
Moxi uses autonomous navigation technology to move through hallways, use elevators, and reach designated delivery points safely and reliably, 24 hours a day.
How long does it take to deploy Moxi?
Diligent Robotics handles onboarding with a clinical and operations team. Setup is described as seamless, though exact timelines depend on hospital size and workflow complexity.
How much time can Moxi save nursing staff?
Results vary by facility, but documented outcomes include Mary Washington Healthcare recovering 595+ days of nurse time and Shannon Health's pharmacy saving 6,350+ staff hours.
How do I get Moxi for my hospital?
You can request a demo through the Diligent Robotics website. Their team will assess your facility's needs and provide a customized deployment plan and pricing.
