About
Fuga, developed by Sonetas, has been simplifying veterinary practice management since 2008. Trusted by over 50% of vets in Belgium and more than 1,000 practices and clinics, Fuga offers a full suite of tools designed for every size of practice — from solo practitioners to large multi-location networks. The core Fuga platform handles day-to-day operations including appointment scheduling, electronic medical records, stock management, and billing in one unified interface. Because it runs in the browser, there is no installation required and field vets can update records on-the-go and sync them instantly. Beyond the core product, Sonetas offers a complementary ecosystem. Symphony automatically gathers data from digital diagnostic devices — radiography, ultrasound, CT scans, and lab reports — and links them to the correct patient files in Fuga. Concerto enables multi-practice groups to synchronise prices and product updates across all locations instantly. The myPets mobile app extends the experience to pet owners, allowing them to book appointments, manage health records, receive vet notifications, and purchase products. Fuga is ideal for veterinary practices looking to reduce administrative burden, centralise patient data, and improve communication with pet owners, all backed by premium phone and email support.
Key Features
- Appointment Scheduling & Patient Records: Manage the full patient lifecycle — from booking appointments to maintaining detailed electronic medical records — in one centralised platform.
- Stock Management & Billing: Track inventory levels and generate accurate invoices directly within Fuga, reducing manual errors and administrative overhead.
- Symphony Diagnostic Device Integration: Automatically collect data from radiography, ultrasound, CT scanners, and lab equipment and link each result to the correct patient file.
- Concerto Multi-Practice Management: Synchronise prices, products, and updates across all locations in a veterinary network instantly, ensuring consistency at scale.
- myPets Pet Owner App: Give pet owners a dedicated mobile app to book appointments, view health records, receive vet notifications, and shop products.
Use Cases
- A solo veterinary practice streamlining daily operations — booking appointments, maintaining patient records, and managing invoices — through a single cloud-based platform.
- A veterinary clinic integrating diagnostic equipment (X-ray, ultrasound, CT, lab) so that results are automatically linked to the correct patient files without manual data entry.
- A multi-location veterinary group using Concerto to keep pricing and product catalogues consistent across all branches in real time.
- A veterinary practice reducing inbound phone calls by enabling pet owners to self-serve via the myPets app — booking appointments and accessing their pet's health records independently.
- A field veterinarian updating patient records and syncing consultation notes on a mobile device during farm or home visits.
Pros
- No Installation Required: Fully browser-based access means practices can get started immediately, and mobile compatibility supports on-the-go record updates during field visits.
- Comprehensive Ecosystem: Fuga, Symphony, Concerto, and myPets work together to cover every aspect of a veterinary practice — from diagnostics to client communication.
- Premium Support Included: Phone and email support is bundled in, giving practices reliable help without extra cost.
- Proven Market Leadership: Trusted by over 50% of vets in Belgium and 1,000+ practices, offering strong confidence in stability and reliability.
Cons
- Primarily Benelux-Focused: Fuga's market expertise and support are centred on Belgium and the Benelux region, which may limit suitability for practices in other countries.
- Opaque Pricing: Pricing is not listed publicly and requires booking a demo, making it harder for smaller practices to quickly assess affordability.
- Ecosystem Lock-In: The full value of the platform depends on adopting multiple Sonetas products (Symphony, Concerto, myPets), which may not suit practices wanting a simpler standalone tool.
Frequently Asked Questions
Do I need to install software to use Fuga?
No. Fuga is fully browser-based, so there is no installation required. You can access it instantly from any device with an internet connection, including during field visits.
What is the difference between Fuga, Symphony, Concerto, and myPets?
Fuga is the core practice management platform. Symphony integrates diagnostic device data (X-ray, ultrasound, CT, labs) into Fuga. Concerto synchronises data across multiple practice locations. myPets is the client-facing mobile app for pet owners.
How many veterinary practices use Fuga?
Fuga is trusted by over 1,000 practices and clinics, including more than 50% of all vets in Belgium.
Does Fuga support multi-location veterinary networks?
Yes. The Concerto module is specifically designed for veterinary groups, enabling instant synchronisation of prices and product updates across all clinic locations.
What support options are available?
Fuga includes premium support via both phone and email as part of its standard offering, with no additional charge for support access.
